Frequently Asked Questions
Delivery charges vary according to the item being purchased and the delivery destination.
You can obtain a quote on delivery by adding the items to the cart and entering your address.
We deliver within Australia, however there are certain postcodes we don’t deliver to. Please refer to the item’s description for further details.
It will indicate on the item page how long before an item will take to be shipped out.
“Leaves Warehouse in 2 days”
No, our items can only be delivered to a physical address.
The Majority of our items will dispatch within one working day of cleared payment. However certain items can take longer. Once your order has dispatched, the delivery time varies depending on the distance. In General it takes somewhere between 1 and 3 working days for capital cities and up to a week for non metro, rural and country towns.
We accept: All major credit / Debit Cards and PayPal.
Yes you can place your order over the phone. Call us on 02 8677 6115.
Yes you can pay over the phone. Call us on 02 8677 6115.
Please send us an email at [email protected] or call us on 02 8677 6115 and we are more than happy to assist you with any product related query.
You can cancel your order. However If an order has already been dispatched then unfortunately we are unable to cancel your order. A 30% Cancellation fee will apply to cancelled orders which will be deducted from your refund.
If you have ordered multiple items then it is possible you will receive multiple deliveries as items may have been dispatched at different times and from different warehouse locations across the country.
If this is the case you may have been emailed separate tracking numbers.
The shipping charges are flat as per the post codes. The products will be delivered to the physical address provided.
Yes we provide weekend deliveries at the same flat rates.
Yes we provide after hours deliveries at the same flat rates.
Yes, all items unless indicated include a 12 month warranty. This warranty covers manufacturing defects/ faults. It is important to understand that Warranty does not cover general wear and tear, any damage caused with improper use including incorrect installation, damages caused to an item / parts whilst installing an item are not covered by warranty.
The delivery is pre-arranged as per your convenience. In case of a missed delivery, contact us within 24 hours to schedule the next available slot. Also, to avoid missed deliveries kindly inform us 4 hours prior to the delivery day and time.
The assembly service is provided depending on the product. However, the majority of our products such as a chair, lounges, etc. do not require any assembling.
Stock is replenished often however Occasionally our items do sell out especially in peak times of the year. Once available again they will be re-listed online.
Our System automatically cancels/ refunds & rejects orders for a number of reasons. There may have been an issue with the payment , the address supplied or an issue with the availability of an item/s in your order.
If we refund you because an item is out of stock or has been discontinued, you will not be charged a cancellation fee.
Yes, all our advertised prices are inclusive of GST. All prices are listed in Australian Dollar (AUD)
A copy of your Tax invoice will be emailed to you once you have placed your order.
You can also download a copy of your Invoice from the order history page.